Your questions, answered
Updated 25 October 2026
When will my order arrive?
Free delivery to France and Belgium within 4 days of ordering. Tracking information is sent when your order is dispatched.
Can I change my mind?
You have 14 days after receiving your order to tell us you wish to cancel. We will send you the return address by email. Read the return conditions and cancellation form.
Which payment methods are available?
Secure card payment, including Visa and Mastercard. Apple Pay and Google Pay are shown depending on your device, browser and country. Available options appear at checkout. Your order is confirmed after payment is verified.
How do I choose my essentials?
Explore the face mask for your light ritual, accessories to complement your routine and the Ritual Gift Set to bring them together. Each product page lists exactly what is included.